Frequently Asked Questions
What justifies the cost of your decks?
At Moonveil Games, transparency is one of our core values. That’s why every listing includes the full deck list, so you know exactly what you're getting before you buy. Each deck is carefully designed by an experienced player, thoroughly playtested, and arrives as a complete, ready-to-play deck. We put a lot of care and effort into every build, because we’re not just offering cards we’re offering a service.
We understand that our products may not be for everyone, and that’s okay. We truly appreciate you showing interest in our products!
Are your commander decks built using authentic cards officially printed by Hasbro/WOTC?
The cards included in our decks are authentic, English language Magic: The Gathering™ cards printed by Wizards of the Coast. We do not include proxy or counterfeit cards.
This is not an official Wizards of the Coast product and is not a preconstructed deck or bundle. We are not affiliated with, endorsed by, or sponsored by Wizards of the Coast, Hasbro, or any of their associated brands.
Do your decks come sleeved and with a deck box?
Our decks are sold unsleeved and without a deck box, unless otherwise noted. However we do have a variety of different accessories to choose from in our shop!
What bracket do your decks fall under?
Our decks are typical bracket 2 sometimes 3!
When will my order ship?
All orders are shipped within 1 business day of the order being placed. This means an order placed on Friday may not ship until Monday. In some circumstances such as high volume, internal issues, or unforeseen natural occurrences there may be a delay in shipping times.
How long does it take you to restock a deck that is sold out?
It depends. Decks can take anywhere between 2-4 weeks to restock depending on card availability. Some decks may take longer. Please reach out and let us know if you’re interested in a deck that is currently out of stock.
What condition can I expect the cards to be in?
Cards range from Near Mint (NM) to Moderately Played (MP) but most of them are NM
Will my deck contain any foils?
Our decks sometimes include the occasional foil card. We do not intentionally include foils, but depending on card availability it is a possibility.
My address is incorrect on my order, what do I do?
Reach out to us as soon as possible either through the contact page on our website https://moonveilgames.com/pages/contact or by using our customer chat. Be sure to include details such as your order number, name and products purchased, as well as the corrected address you need us to send your order to instead.
Do your custom commander decks come with tokens?
No they do not, but we do offer dry erase tokens on the website if you'd like to add those to your purchase.
Do you ship internationally?
We currently do not offer international shipping at this time.
Do you take deck suggestions?
Absolutely, we do take deck suggestions! Please feel free to reach out whenever you don't see a commander you'd like to purchase. We cannot guarantee that we will offer it in the future, but it will increase the odds that we build it.
I’d like to return my item, how do I go about doing this?
Please refer to our Refund Policy on our website.
Do you take custom deck requests?
At this time we don't offer that service, but we will let everyone know if anything changes. We do accept deck suggestions if you had a particular commander in mind. This doesn't guarantee that we will offer that commander in the future, but does increase its chances that we build it.
Are you hiring?
At this time yes, but you must be located in the Las Vegas / Henderson Nevada Area. More information can be found here.